Terms of use

Terms for salons using Concierra during the free testing period.

Last updated: 28 September 2026

The service

Concierra (concierra.space and concierra.store) gives salons a page to present themselves and take bookings, an AI receptionist that answers clients, and connections to Instagram and Google accounts. It is provided by Sanel Hadžini, Belgrade, Serbia, contact contact@concierra.space.

Testing and price

Concierra is in testing and free for salons until 31 December 2026. Nothing is charged automatically. Before testing ends we will get in touch with an offer, and you decide whether to continue. Continuing is optional.

State of the service

During testing the service changes often and may have bugs or downtime. It is provided “as is”, without a guarantee of uninterrupted operation. The AI receptionist can make mistakes, so check requests before confirming them and keep services, prices and hours up to date.

Your obligations

• Salon details, prices and photos must be accurate, and you must have the right to use your photos and logo.
• You provide the services to clients. Concierra is not a party to the relationship between a salon and its clients.
• You do not use Concierra for spam, misleading offers or unlawful content.
• You keep your account access safe and tell us right away if you suspect misuse.

Client data (processing on your behalf)

As the salon, you are the controller of your clients' data and Concierra is the processor. Concierra undertakes to:

• process the data only to provide the service and on your instructions, given through the app settings;
• keep it confidential and protected by appropriate technical measures;
• use only the service providers listed in the Privacy policy and tell you about changes;
• help you answer clients' requests to exercise their rights and inform you without delay of a data breach;
• delete the data within 30 days after you stop using Concierra, or export it to you first on request.

You agree to let clients know that you use Concierra, for example by linking to these pages.

Connected accounts

When you connect Google or Instagram, Concierra uses those accounts only for the features you turn on. You can disconnect at any time under Connections. Google's and Meta's terms also apply to those services.

Ending

You can stop using Concierra at any time by writing to contact@concierra.space. We may suspend or close an account that breaks these terms, and we will tell you in advance when testing ends.

Liability

To the extent the law allows, Concierra is not liable for lost profit, missed appointments or damage caused by AI receptionist mistakes, downtime or inaccurate data entered by the salon. This does not limit liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of the Republic of Serbia, and the courts in Belgrade have jurisdiction. We may change the terms and will email you about significant changes at least 15 days in advance.